Shipping and FAQ

Frequently Asked Questions

Restocks - Do you bring items back after they are sold out?

We do our very best to re-stock our most popular items often, however not all out-of-stock items will be brought back. In order to help us gauge whether an item should be brought back, make sure you fill out the waiting list form for each sold-out item. We don’t always know the exact dates for when we will be receiving a certain restock, but we are constantly adding things to the site each day, so if you haven’t already, sign up for our newsletter to keep up with all of our new arrivals and restocks daily.

1. Shipping Location

All products are shipped from our fullfilment warehouses in China & US.

2. Shipping Guarantee

We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund.

WE offer a full refund if the order delays. It will be counted from the date that the package leaves the supplier warehouse.

In normal circumstances, more than 30 days.

In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc.

In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message.

Please note that: a. For orders shipped to the USA, European countries, New Zealand, Canada, WE will refund if the total shipping time more than 30 days. b. For orders shipped to South America, Middle East, India, Africa, WE will refund if the total shipping time more than 60 days. c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, we will not refund you.

You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create. Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details.

Terms and Conditions of Shipping Guarantee

Your order should meet the following conditions for a shipping guarantee refund:

Your shipping option is the one displayed on the checkout page.

Your products are eligible for delivery.

The shipping address should be correct and eligible.

The guarantee does not apply if the following circumstances exist.

We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc.

We will not refund if the package is shipped to the following countries:

Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.

3. Shipping Method

Netherlands Post and Singapore Post support worldwide delivery. UK Express: All UK packages will be shipped by UK Express by default. US Express: US Express can only deliver to the U.S(Military base not included) by USPS. You can choose this fast shipping method when fulfilling an order. CA Express: CA Express will ship to Canada only by Canada Post. AU Express: AU Express will ship to Australia only by Australia Post.

4. Delivery Time

US Express: Average delivery time is 7-12 days. CA Express : Average delivery time is 8-15 days. AU Express : Average delivery time is 7-9 days. UK Express: Average delivery time is 6-10 days. Note: In busy season, there may be 3-5 days delay

ePacket: Average delivery time is 15 - 25 days. Postal Delivery: Average delivery time is 15 - 30 days

P.O. Boxes and Military Addresses – Do you ship to P.O. boxes or military addresses (APO)?

Yes, we do!

Returns – How do I make a return?

We accept returns on all items within 30 days from the original purchase for store credit. We will process your return within 3-5 business days after receiving it. If your return meets the requirements within our return policy. we will then send you a store credit code via email through the original form of purchase.

To return an item or for more questions please feel free to contact us at: sales@gymfit24.com